The Resource Hub
Our best insights on automating your claims process, from AI-driven efficiency plays to best-in-class claims correspondence best practices.
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The Culture Advantage: Sam Rea’s Playbook for High-Velocity Automation Inside a Regulated Industry
Aspire General’s CTO, Sam Rea, shares how the right company culture turns automation into a fast, reliable driver of operational improvement. When teams expect progress and embrace change, automation delivers meaningful value where it matters most.
When to Use an AI Template vs a Static Template
Kyber AI templates combine compliant structure with AI-generated, claim-specific drafting so insurers can produce clear, defensible complex letters fast without relying on brittle static templates.
Policy AI Blocks: Extracting the Relevant Language
The same policy language extraction used in Kyber’s AI Templates, now available inside your own templates.
Freeform AI Blocks: Pre-populating the Narrative
Even the most structured claims templates have gaps. Freeform AI Blocks ensure **Freeform** never makes it into another letter.
CC Parse: Fixing a Small Workflow Step that Creates Outsized Risk in Liability Claims
Liability adjusters do not just manage claims. They manage relationships, expectations, and legal exposure.
Send Workflow v2.0: Automating New Pathways of Delivery
A more expressive, compliance aware fulfillment engine for the last mile of claims communication
Introducing AI Blocks: The Building Blocks of Smarter Templates
AI Blocks allow claims teams to combine the precision of static templates with the intelligence of AI.
Introducing Flows: The Easy Button for Claims Correspondence
Kyber Flows make sure regulated documents go out on time, data is pulled correctly, errors are caught, and compliance notes are logged.
Kyber’s User Hierarchy for Guidewire: Streamlining Adjuster Workflows with Seamless Assignment and Handoffs
Kyber’s User Hierarchy for Guidewire simplifies claim assignments by using your existing Guidewire structure to reduce errors and speed up adjuster workflows.
Format Policy: Instantly Clean Up Policy Language in Your Claims Letters
A simple tool to turn messy policy text into clear, compliant correspondence without manual, multi-click formatting.
Faster Letters, Smoother Onboarding with Quick Decisions
Reduce clicks and speed up adoption with Quick Decisions, now available in Kyber. This new feature helps adjusters generate accurate, compliant letters faster, without any AI prompt training required.
Kyber’s AI Template Import Tool for CCM Migration: A Faster, Easier Way to Go Live
Most legacy systems require 40 hours to rebuild a single template. Kyber’s import tool lets carriers migrate hundreds of claim templates in minutes, with no dev work, no consultants, and no hidden costs.
What Auto-Populate Really Means in Claims Correspondence
And why most CCMs leave your adjusters doing more than you think.
Kyber Unlocks a Single Pane of Glass Experience for Claims Teams
Kyber is embedded directly within Claim Systems, so adjusters can draft, review, and send letters without switching systems. Everything happens in one place.
Introducing Explainable AI: Increased Visibility, Same High-Quality Output
Kyber’s latest product update gives adjusters and reviewers deeper insight into how our policy reasoning engine works, while keeping the fast, accurate drafting experience they rely on.
Announcing Kyber e-Sign: Send and Sign Claims Documents in One Seamless Workflow
Kyber made it easy to generate the right forms, but collecting signatures still caused delays and extra steps. Now with Kyber eSign, adjusters can send, track, and store signed documents without ever leaving the platform.
Transform Your Templates Into Comprehensive Claim Notices With Kyber's Parameter Auto-Population
Drafting claim notices isn't just time-consuming — it increases compliance risks, slows resolutions, and drives up operational costs.
Introducing Kyber’s AI Copilot: A Smarter Way To Edit and Refine Claim Notices
We’re excited to introduce Kyber’s AI Copilot, a GenAI-powered editing assistant that empowers teams to refine claim notices with a suite of robust native tools.
Curating the future of claims automation: Kyber's 2025 product roadmap
In a behind-the-scenes interview, our Founder and CEO, Arvind Sontha, shared three groundbreaking initiatives on Kyber’s product roadmap that promise to transform how insurance teams handle claims and beyond.
The Two Paths of Claims Correspondence Innovation
Why efficiency in claims correspondence looks different for every carrier
Omnichannel Orchestration: The Last Mile of Claims Communication
This part of the workflow often goes unnoticed, yet it is where minor misses can quickly become compliance issues. Orchestration closes that gap.
Automation, AI, and Agentic Systems: Three Technologies Every Claims Leader Needs to Understand
Kyber CEO Arvind Sontha explains automation, AI, and agentic systems in claims, what they are, where they fit, and why the difference matters.
The Two Skillsets Every Adjuster Is Asked to Master
Adjusters are trained to be objective, analytical and ideally empathetic, but claims letters demand masterful storytelling. Here’s how leaders can bridge the gap.
Scaling Trust Through Governance in Claims Communication
Every message sent is a reflection of your organization and a potential point of exposure. This article breaks down how governance helps claims leaders scale clarity, accountability, and trust in every communication.
AI Hallucinations in Claims: Avoiding the Hidden Compliance & Litigation Risk Insurers Can’t Ignore
AI is transforming claims processing, but most models weren’t built for insurance compliance. When AI fabricates policy details or misinterprets regulations, it creates compliance exposure, legal risk, and operational inefficiencies.
Why Industry-Agnostic Communications Platforms Fail to Meet the Needs of Claims Teams
Discover the core differences between built-for-claims and industry-agnostic CCMs and why your teams can benefit significantly from the latter.
The Hidden Costs of Manual Claim Notice Drafting
In this article, we'll break down the shortcomings of manual notice drafting and how the aforementioned solutions can maximize the efficiency of your claims teams.
What is a CCM for Insurance? A Complete Guide to Customer Communications Management
A CCM platform helps insurers create, manage, and deliver policyholder communications across multiple channels while ensuring compliance.
Transforming Claims Correspondence with Automation & AI
How leading insurers are driving a better policyholder experience while cutting costs and reducing cycle times.
Intentional Transformation: Lessons From Kingstone's Dave Fernandez
Insurance carriers are in constant battle on the right time to modernize legacy technology. Why do so many well-intentioned efforts fall short of expectations?
Overcoming Operational Inertia in Insurance: Lessons From Branch's Charlie Wendland
The insurance industry is built on stability, but it has an aversion to change that often comes at the cost of progress.
Kyber for Workers’ Compensation Claims Forms
Compliant workers’ compensation forms and notices generated from structured claim data, with built-in controls for consistency, review, and audit readiness at scale.
Automated Status Letters: Streamlining Regulatory Compliance and Reducing Manual Work for Claims Teams
Meet regulatory deadlines, minimize risk, and free up adjuster time with Kyber’s new AI-powered Status Letter automation.
10 Days, 6 Hours, 0 ROI
In this white paper, the AI experts at Kyber reveal why DOI complaint responses are a uniquely smart starting point for automation: low-risk, language-driven, and easy to review before submission.
Denial of Coverage Letter
In this article, we'll delve into what denial of coverage letters are, why they are issued, and provide a clear example to help you understand their structure and content.
Partial Denial of Coverage Letter
This article aims to demystify what partial denial of coverage means, its implications, and provide a real-world example to enhance understanding.
Have any questions?
Feel free to send us a note and we're happy to get back to you on all things claims, AI, and automation.
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Ready to Modernize Your Claims Process?
We'd love to share more about how Kyber helps claims teams automate so adjusters can focus on policyholders, not admin.
Frequently Asked Questions
Kyber isn’t just a template library. It uses AI to pull the right policy language, apply jurisdictional rules, and generate accurate notices automatically. Every draft includes a built-in audit trail for full compliance visibility. Unlike legacy CCMs, Kyber is also lightweight to implement and easy to maintain across your claims team.
Kyber applies pre-approved templates, inserts only validated policy language, and enforces jurisdictional requirements for every letter. All edits, approvals, and versions are tracked automatically. All your organization's documents are audit-ready by default.
Yes. Kyber is customizable to your organization’s existing tech stack (including core systems) and processes
Most teams are live within a quarter when integrating with an existing claims system. For new integrations or more complex environments, implementation typically takes up to four months with full support from our onboarding team.
Kyber supports on-premise and private cloud deployments, and meets SOC 2 Type II compliance standards. You can choose the architecture that aligns with your internal security protocols while maintaining full control over sensitive claims and policy data.