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Claims teams in large insurance organizations rely on Guidewire to manage complex adjuster hierarchies, especially during high-volume events like CAT seasons or when staff availability changes unexpectedly.
The problem is that in many add-on tools, adjusters are forced to recreate those structures from scratch. That means duplicating hierarchies across multiple platforms, introducing unnecessary complexity and opening the door to assignment errors.
Kyber takes a different approach. Instead of making adjusters maintain a second hierarchy inside Kyber, we extend the robust structure they already trust in Guidewire directly into our workflow. That way, teams benefit from Kyber’s streamlined document drafting and correspondence tools without having to manage a parallel system.
Feature Overview
Kyber’s new User Hierarchy for Guidewire directly integrates your existing Guidewire organizational structure into Kyber’s review assignment workflow. This eliminates the need to rebuild or maintain a separate hierarchy within Kyber, reducing administrative overhead and ensuring that assignments, transfers, and handoffs are always aligned with your operational reality.
As Arvind Sontha, CEO of Kyber, explains:
“For a large enterprise, it would be inefficient to duplicate their hierarchy within Kyber. We’re leveraging the robust structure Guidewire clients already have, so teams can focus on claims, not configuration.”
How It Works
- Kyber’s accelerator connects to your Guidewire instance and reads your established user hierarchy and pool-based structure.
- When assigning a document for review or transferring ownership, adjusters see the same hierarchy and pools they use in Guidewire, directly within Kyber’s review assignment panel.
- This integration ensures that, whether it’s a routine handoff, a sudden staff absence, or a surge during a CAT event, assignments can be made quickly and accurately, using the same logic and structure your team already trusts.
- For Guidewire clients, this feature is available out of the box in the review assignment panel. Future updates will extend this to the ownership transfer panel.
- For teams not using Guidewire, Kyber offers a “favorite reviewers” feature: adjusters can pin preferred colleagues in their profile, making them easy to find at the top of the assignment list.
Real-World Impact:
By extending the hierarchy already maintained in Guidewire rather than duplicating it, Kyber helps adjusters and claims leaders save time, reduce errors, and stay agile under pressure. Teams can trust that their assignments and handoffs follow the same governance they rely on every day, even when workloads shift unexpectedly. That means faster resolution, fewer missed handoffs, and more resilient compliance.
As Arvind Sontha notes,
“This is just another little thing we do to make life easier for adjusters and claims leaders.”
Claims organizations invest heavily in configuring Guidewire hierarchies for a reason — they’re critical to operational integrity. Kyber’s integration ensures those investments carry through to correspondence workflows, without requiring extra layers of administration. It’s a smarter, more aligned way of working that strengthens both efficiency and compliance.
Ready to see how Kyber’s User Hierarchy for Guidewire can streamline your claims operations? Explore the feature in your Kyber environment or book a demo with our team to learn more.
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