Kyber governs claims correspondence end to end, enforcing approved language, state-specific requirements, and approval workflows so every communication is auditable and defensible.
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Approved language, enforced every time
Only current, approved templates and jurisdiction-specific language can be used, ensuring every letter meets regulatory requirements without relying on manual checks.
A complete record for every decision
Kyber’s audit trail captures every draft, edit, approval, and send, giving legal and compliance teams a clear, defensible record for audits, complaints, and litigation.
Governance embedded inside the system
Review and approval workflows are built directly into the correspondence process, replacing email and chat with structured, role-based controls that eliminate version confusion and compliance gaps.
Learn More About Kyber
Check out our resource library where we share content about innovations in claims correspondence, feature updates, and more.
The Two Skillsets Every Adjuster Is Asked to Master
Adjusters are trained to be objective, analytical and ideally empathetic, but claims letters demand masterful storytelling. Here’s how leaders can bridge the gap.
Format Policy: Instantly Clean Up Policy Language in Your Claims Letters
A simple tool to turn messy policy text into clear, compliant correspondence without manual, multi-click formatting.
Faster Letters, Smoother Onboarding with Quick Decisions
Reduce clicks and speed up adoption with Quick Decisions, now available in Kyber. This new feature helps adjusters generate accurate, compliant letters faster, without any AI prompt training required.
The Hidden Costs of Manual Claim Notice Drafting
In this article, we'll break down the shortcomings of manual notice drafting and how the aforementioned solutions can maximize the efficiency of your claims teams.
Automated Status Letters: Streamlining Regulatory Compliance and Reducing Manual Work for Claims Teams
Meet regulatory deadlines, minimize risk, and free up adjuster time with Kyber’s new AI-powered Status Letter automation.
Scaling Trust Through Governance in Claims Communication
Every message sent is a reflection of your organization and a potential point of exposure. This article breaks down how governance helps claims leaders scale clarity, accountability, and trust in every communication.
Introducing Explainable AI: Increased Visibility, Same High-Quality Output
Kyber’s latest product update gives adjusters and reviewers deeper insight into how our policy reasoning engine works, while keeping the fast, accurate drafting experience they rely on.
Introducing Flows: The Easy Button for Claims Correspondence
Kyber Flows make sure regulated documents go out on time, data is pulled correctly, errors are caught, and compliance notes are logged.
Kyber’s AI Template Import Tool for CCM Migration: A Faster, Easier Way to Go Live
Most legacy systems require 40 hours to rebuild a single template. Kyber’s import tool lets carriers migrate hundreds of claim templates in minutes, with no dev work, no consultants, and no hidden costs.
Improve member experience. Save time and cost.
85%
less time spent drafting claim notices
60%
less time spent reviewing claim notices
3x
faster outreach to policy holders
Improve member experience. Save time and cost.
85%
less time spent drafting claim notices
60%
less time spent reviewing claim notices
3x
faster outreach to policy holders
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Ready to Modernize Your Claims Process?
We'd love to share more about how Kyber helps claims teams automate so adjusters can focus on policyholders, not admin.
Frequently Asked Questions
Kyber isn’t just a template library. It uses AI to pull the right policy language, apply jurisdictional rules, and generate accurate notices automatically. Every draft includes a built-in audit trail for full compliance visibility. Unlike legacy CCMs, Kyber is also lightweight to implement and easy to maintain across your claims team.
Kyber applies pre-approved templates, inserts only validated policy language, and enforces jurisdictional requirements for every letter. All edits, approvals, and versions are tracked automatically. All your organization's documents are audit-ready by default.
Yes. Kyber is customizable to your organization’s existing tech stack (including core systems) and processes
Most teams are live within a quarter when integrating with an existing claims system. For new integrations or more complex environments, implementation typically takes up to four months with full support from our onboarding team.
Kyber supports on-premise and private cloud deployments, and meets SOC 2 Type II compliance standards. You can choose the architecture that aligns with your internal security protocols while maintaining full control over sensitive claims and policy data.