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Adjusters know the drill: you need to include a section of policy language in a letter, so you copy and paste from the policy PDF. What lands in your document is a wall of unformatted text... no indents, no bolding, no line breaks. You're then left spending valuable time cleaning it up, line by line, just to meet compliance and clarity standards.
With Kyber, AI already extracts policy language directly, reducing manual effort and risk. But sometimes, you still need to copy and paste a specific section yourself. With the Format Policy function, those headaches are gone.
Feature Overview: What We Built and Why
The Format Policy function is a quality-of-life upgrade for users. It’s not a core workflow, but it solves a daily pain point that adds up over time.
When you copy and paste policy language into a letter, the formatting is lost. What should be a clear, structured excerpt becomes a block of text that’s hard to read and easy to misinterpret. This slows down adjusters, introduces the risk of errors, and is generally a pain to fix.
We built Format Policy so you can instantly clean up pasted policy language. With one click, Kyber’s in-editor AI copilot applies the right formatting, such as indents, bolding, line spacing, so your letters are clear, compliant, and ready to send.
As Arvind Sontha, CEO of Kyber, puts it:
“Every adjuster knows the pain of cleaning up policy text. We wanted to introduce a simple fix with big down-stream impacts.”
How It Works: Step-by-Step
1. Copy the policy language you need. (With Kyber’s attachment viewer, you can do this without leaving your workspace.)
2. Paste the text into your letter draft.
3. Highlight the pasted section.
4. Click the Format Policy button in the Kyber in-editor AI copilot.
Kyber instantly applies the correct formatting, turning a block of text into a clean, professional excerpt.
Real-World Impact
The impact is simple, immediate, and tangible:
- Time savings: Adjusters no longer spend minutes per letter reformatting policy language. Over hundreds of letters, this adds up to hours saved.
- Reduction in errors: Automated formatting reduces the risk of missing indents, bolding, or line breaks that could lead to compliance issues or miscommunication.
- Improved compliance: Letters consistently meet formatting standards, supporting regulatory and internal requirements.
- Better experience: Adjusters can focus on higher-value work, not manual cleanup.
“It’s the small things that compound. Removing these daily annoyances frees up adjusters to deliver better service and results.” - Arvind Sontha, CEO @ Kyber
Why It Matters: Strategic Implications for Claims Teams
Format Policy is a small feature with outsized impact. It supports Kyber’s broader goal: to remove every annoying, manual step from claims correspondence.
By automating formatting, Kyber further enables human-in-the-loop workflows. Adjusters remain in control, but the platform handles the tedious details. This approach ensures accuracy, compliance, and efficiency, without sacrificing oversight.
For claims leaders, it means more consistent letters, fewer errors, and a smoother process for teams. It’s another step toward a future where technology handles the busywork, and people focus on judgment and service.
Ready to see how Format Policy can streamline your claims correspondence? Explore the feature in Kyber today or book a demo to see it in action.
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