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Every claims communication eventually arrives at the same point. A document must be delivered correctly. Whether it goes by email or certified mail. Whether it requires attachments. Whether it must be tracked or logged. Each of these choices has regulatory and operational implications.
Kyber has always automated this last mile with one click. Adjusters draft, review, and send. The system handles the rest. As carriers began using Kyber’s orchestration capabilities to automate more of their correspondence workflows, they needed the fulfillment layer to become more expressive. They wanted orchestration to trigger different delivery paths depending on the document, context, or regulatory requirement.
Send Workflow v2.0 is the next step in that evolution.
Instead of a single fulfillment path, organizations can now configure multiple send workflows that reflect the real operational rules behind each document family. For adjusters, sending remains effortless. For claims operations and compliance leaders, fulfillment becomes a programmable, compliant, and reliable component inside Kyber.
This complements the broader orchestration capabilities outlined in our Orchestration Overview. Send Workflow v2.0 becomes one of the core building blocks orchestration depends on.
“Fulfillment is not one dimensional,” says Arvind Sontha, CEO of Kyber. “A denial has a different delivery profile than a release. Send Workflow v2.0 lets organizations encode that nuance directly into Kyber. Adjusters never have to think about it.”
Why Carriers Needed a More Expressive Workflow Layer
Carriers already draft, edit, and manage all of their correspondence in Kyber. The question was not how to generate more documents. It was how to automate more of the final delivery steps associated with those documents.
Organizations noticed that their own internal rules varied by document family:
- Some letters can be sent digitally.
- Others must go through certified mail with attachments and tracking numbers.
- Some require both digital and physical delivery.
- All communications required syncing the document back with a compliance note.
These differences were already known to the business. Send Workflow v2.0 simply gives each carrier the ability to encode these rules at the system level.
This enables a new level of automation maturity.
What Send Workflow v2.0 Enables
Configurable Workflows by Document Family
Send Workflow v2.0 gives claims operations the ability to define fulfillment rules that match the reality of their claims environment. A denial can require certified mail with tracking and attachments. A release might only need to be synced back to the claim file. An acknowledgement could be sent digitally with a compliance note. These workflows encode the full delivery path, including print mail, email, attachments, tracking requirements, and retry logic, all through configuration instead of manual steps.
Default Workflows Built Into Templates
Once a workflow is created, it is assigned directly to the templates that use it. This removes guesswork and ensures every notice automatically follows the path intended for its document family. Adjusters never decide whether something needs certified mail, whether attachments should be included, or how it should be logged. The logic is already encoded.
One Click Sending for Adjusters
The frontline experience stays the same. Adjusters draft, review, and click send. Kyber applies the correct workflow instantly, executing every delivery step in the background without interrupting the adjuster’s flow.
Fulfillment With Complete Traceability
Every step of the workflow is captured and synced back to the claim system. Delivery events, tracking updates, compliance notes, and retries become part of a consistent, auditable record of what was sent and why.
“Once fulfillment is system driven,” Arvind explains, “the organization gains consistency and the adjuster gains time. That is the entire goal.”
Why It Matters
Send Workflow v2.0 strengthens three pillars of claims operations.
1. True system-driven compliance
Delivery rules are enforced by the system rather than remembered by individuals. This reduces risk and gives compliance teams confidence in every notice sent.
2. Operational consistency across teams and jurisdictions
Every notice, regardless of adjuster or state, follows the correct fulfillment pathway.
3. A more powerful orchestration engine
Because workflows are now configurable, orchestration can intelligently route different communications into different delivery paths. This makes end-to-end automation more reliable and more reflective of how claim organizations actually operate.
This is where Send Workflow v2.0 complements orchestration directly.
Orchestration connects actions across drafting, review, and events. Send Workflow v2.0 ensures fulfillment is just as programmable as the steps that lead to it.
What’s Next
Send Workflow v2.0 is also the foundation for more complex Flows.
Flows let carriers automate the moments when correspondence should be created and sent. With v2.0, those automated steps can rely on fulfillment logic that is already configured, compliant, and aligned with how adjusters work today. When a trigger fires, Kyber can draft the right notice and then apply the correct send workflow behind the scenes, including delivery method, tracking, syncing, and compliance logging.
It creates a clear division of responsibility.
Flows determine when communication should happen.
Send Workflow v2.0 determines how it is fulfilled.
As carriers adopt Flows, this pairing allows them to move from “one click and the workflow runs” to “no clicks and the flow runs it.” V2 turns fulfillment into a reusable orchestration component, giving carriers a path toward fully automated, end to end correspondence.
Available Now
Send Workflow v2.0 is now available for all Kyber customers.
To see how configurable fulfillment can strengthen your Flows, sharpen your orchestration strategy, and remove manual decisions from the last mile of your communication process, book a demo with our team.
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