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When carriers evaluate new communications platforms, implementation is often the biggest concern, and for good reason.
In the insurance space, switching CCMs means more than just adopting new technology. It means migrating hundreds of templates, each with embedded business logic, jurisdictional rules, and formatting requirements. These aren’t simple documents. They’re core to your compliance, accuracy, and claims operations.
And in most legacy systems, migrating them is an necessarily painful, time consuming, and expensive process.
The Reality of CCM Migrations
For many carriers, template migration becomes the primary driver of implementation cost and timeline. Teams report on average 40 hours to rebuild a single template inside legacy CCMs.
That effort scales fast. A 300-template library can take more than a year to fully rebuild, even with dedicated resources.
The result? Many carriers stall out before they ever reach full adoption. Others stay locked into aging systems because the switch feels too expensive to justify.
At Kyber, we built a different way forward.
Meet Kyber’s Template Import Tool
Kyber’s Template Import Tool was designed to remove the single biggest blocker in claims correspondence modernization. It takes what would normally be a manual, 40-hour process and compresses it into minutes.
And we include it at no additional cost.
Here’s how it works:
- Upload your existing templates (Word, XML, or PDF)
- Kyber automatically detects merge fields, logic, and formatting
- Our system maps the template into Kyber, preserving structure and layout
- A business user reviews and publishes, typically in 5 to 15 minutes per template
There’s no code to write, no logic to rebuild, and no separate development queue. Our team handles the setup as part of your white-glove onboarding. There are no dev hours, no consultants, and no extra line items. The entire process is designed to be fast, accurate, and managed by the business, not IT.
Real-World Results
One Kyber customer, Kingstone Insurance, migrated 119 templates and went live in just 2.5 months. Branch used the import tool to consolidate more than 500 templates down to about 100, using dynamic logic to handle state and line-of-business variation without duplicating effort.
This isn’t just about speed. It’s about unlocking ROI faster, with less disruption to the teams doing the work.
Beyond Implementation: Ongoing Control
What happens after go-live matters too.
Legacy CCMs often require technical admins or vendor support to maintain templates. Even small changes, like updating a clause or adjusting formatting, become tickets. Kyber avoids that.
Once live, your team can:
- Clone or update templates directly in the Kyber platform
- Manage jurisdictional logic without touching code
- Configure parameter rules in a centralized interface
- Roll out changes across templates in minutes, not weeks
That means Claims Ops, Compliance, or Legal can make the changes they need without getting in line behind IT priorities.
A Modern Way to Move Forward
We built Kyber’s Template Import Tool because we believe implementation should build momentum, not introduce delays. If your team already has approved, working templates, you should not have to recreate them from scratch.
Kyber gives you a faster starting point and a more flexible system going forward. It shortens time to value, reduces operating cost, and puts your correspondence workflows in the hands of the people who manage them.
Want to see what your migration could look like?
See how Kingstone implemented Kyber in just 2.5 months, or book a demo to talk through your templates and timeline.
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