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Liability correspondence carries more weight than most communication in P&C. Adjusters often manage long lists of stakeholders across evolving fact patterns. Insureds. Additional insureds. Brokers. Claimant counsel. Defense counsel. Vendors. Sometimes several of each. When a claim spans multiple entities or multiple layers of insurance, the CC list is not just a courtesy. It is part of the legal and regulatory record.
In that environment, a single missed CC is not a minor oversight. Regulators have already fined carriers seven figures over one letter that failed to copy a required party. Regulators treated the omission as a breakdown in communication controls and a failure to meet statutory obligations.
And this is exactly where the workflow breaks down today. Adjusters list CCs inside the letter. Then they manually recreate the list in the send panel. If someone is forgotten in that second step, the letter never reaches them, regardless of how complete the drafted CC section appears.
CC Parse closes that gap.
Feature Overview: What We Built and Why
The CC Parse function is a quality-of-life upgrade for liability adjusters. It is not a brand new workflow. It is one of those targeted improvements that removes a daily pain point, strengthens file accuracy, and reduces risk in ways that compound over time. Liability adjusters face a unique communication burden. The letter itself must be accurate and compliant. The distribution of that letter must also be precise. Regulators and courts review both.
Where things often break down is the simple act of keeping CCs consistent. Adjusters add CCs inside the letter. They also need to select CCs in the send panel. They might rely on what surfaces from the claim system, or what they remember, or what is noted elsewhere in the file. All of these touchpoints create room for someone to be missed. And when a required party does not receive a notice, the consequences can be significant.
This creates a blind spot in approvals, too. Managers review the content of the letter, but they rarely inspect the send panel. They assume the distribution aligns with the draft, even though it depends on manual confirmation.
We built CC Parse to remove that fragile point altogether. Kyber reads the CCs written in the letter and automatically configures the send workflow to include those recipients. Adjusters no longer juggle two separate steps. Managers can trust that the distribution reflects the document they approved. And carriers gain confidence that every party listed in the letter will actually receive the communication.
As Arvind Sontha, CEO of Kyber, explains:
“In liability, correspondence must be defensible. CC Parse removes one of the most common sources of inconsistency with a simple, reliable fix.”
How It Works: Step-by-Step
- Draft your letter and include the CCs in the document body as you normally would.
- Open the send panel inside Kyber.
- Kyber detects the CCs listed in the letter.
- The system populates the send workflow with those exact recipients, mapping to their contact information in the claim system.
No manual imports. No copy-and-paste. If the letter changes, the CC list updates automatically when the send panel is reopened.
Real-World Impact
The benefits show up immediately in liability teams’ daily work.
Time savings: Adjusters spend less mental energy keeping track of who needs to be copied. Kyber handles the alignment so they can stay focused on the substance of the file, not the mechanics of distribution.
Error reduction: The small oversights that lead to missed CCs are removed. When someone is listed in the letter, they receive the communication. This protects against the high-severity exposure that comes from missing a required party.
Stronger compliance posture: Liability files reflect clean, consistent communication. The list of intended recipients matches the list of actual recipients, supporting regulatory expectations and internal standards.
Greater confidence for managers: Leaders can trust that the correspondence they approve will reach every party it should, without relying on an additional manual verification step.
In Arvind’s words:
“Liability teams operate under tight scrutiny. Removing small, error-prone steps has a measurable impact on quality, consistency, and performance.”
Why It Matters: Strategic Implications for Claims Teams
CC Parse is a small feature with meaningful downstream impact. Liability work depends on clean, consistent notice. When CC lists drift, it creates questions about who was told what and when. These questions surface during litigation. They surface during mediations. They surface during DOI exams.
By anchoring recipient lists to the content of the letter itself, CC Parse reinforces the integrity of the communication record. Adjusters stay in control of the message. Kyber ensures the distribution is complete, consistent, and aligned every time. This human-in-the-loop workflow keeps the judgment where it belongs while removing the tedious and risky parts.
For claims leaders, this means fewer exceptions, cleaner audits, and a stronger operational baseline for complex liability files.
Ready to see how CC Parse can streamline and safeguard your liability correspondence? Explore the feature inside Kyber or book a demo to see it in action.
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