Insurance runs on unstructured text. Policies, endorsements, estimates, notices, emails. For decades, that reality limited how much automation could help claims teams. Rule-based systems struggled with nuance. Templates broke under variation. Human judgment carried the burden of remembering mechanical requirements.

That constraint has changed.

Large language models made it possible to process and reason over unstructured information at scale. For claims teams, the opportunity was not novelty. It was relief. Relief from administrative work that pulls adjusters away from decision-making and into compliance memory for DOI regulations that treat human organizations like robots.

In 2025, Kyber focused on one question. If compliance rules already require robotic consistency, why are humans still managing them?

“Insurance is dominated by unstructured text, and that’s where AI is genuinely powerful,” said Arvind Sontha, Founder and CEO of Kyber. “But the real impact is efficiency. Removing the administrative and compliance burden so people can focus on the work that actually requires judgment.”

As AI adoption accelerated across insurance, carriers began to see a clear divide. Tools that worked in limited scenarios often failed when exposed to real correspondence volume, edge cases, and regulatory scrutiny. What mattered was not whether AI could generate text, but whether it could operate inside governed workflows.

Kyber entered 2025 already in production with enterprise carriers. This year was about doubling down on that reality. Encoding institutional rules. Making compliance auditable. Giving carriers confidence that correspondence would be handled correctly every time, without relying on human memory.

From that clarity, Kyber’s relationship with carriers became straightforward. The platform exists to manage the mechanical so claims professionals can focus on the material.

2025 at a glance

With that focus in place, 2025 was all about doubling down on enabling claims teams by scaling the results we’ve achieved with carriers like Branch Insurance.

Over the course of this year, Kyber has increased correspondence volume over 100x from approximately 7,000 documents annually in 2024 to a current 800,000 document annualized run rate. Kyber now supports claims operations across programs representing roughly $8B in gross written premium.

To support that scale, Kyber doubled its strategic partnerships from 3 to 6 while also growing the team from 3 to 6 people (that’s over $1B in GWP per person!).

This growth did not come from pilots or experimentation. It came from expanding real usage, across real claims teams, with real compliance requirements.

Q1 2025. Encoding repeatable enterprise controls

Kyber entered 2025 focused on reinforcing the controls required to scale correspondence responsibly.

The most significant milestone in Q1 was achieving SOC 2 Type II certification, formalizing Kyber’s security and control environment for carriers, MGAs, and TPAs operating under regulatory scrutiny.

Q1 also delivered product updates designed to move compliance knowledge out of individual adjusters’ heads and into the system itself:

• Quick Decisions, enabling common claim scenarios to be handled using pre-approved logic and policy-backed explanations
• Expanded self-service administration, including parameter management and improved user controls, allowing organizations to manage templates, rules, and assets internally
• eSign, enabling claims teams to initiate, track, and sync signed documents back to systems of record without leaving their workflow

Taken together, these releases reflected a consistent theme. Standardization should not require slowing down. Governance should not require manual oversight.

Q2 2025. Removing operational friction

Q2 focused on two constraints that directly affect whether AI-assisted correspondence can live inside day-to-day claims work. Speed and coverage.

Kyber delivered significant latency improvements, reducing long tail AI document generation times from minutes to only a few seconds. This change was not cosmetic. It determined whether correspondence could be generated while an adjuster was actively working a claim, rather than deferred to a background process.

At the same time, Kyber expanded coverage to additional correspondence types that carry operational and regulatory weight, including status letters and DOI complaint responses. These are are recurring obligations where consistency, accuracy, and timing matter.

By the end of Q2, Kyber supported a broader portion of the claims communication lifecycle, while removing friction that previously limited adoption at scale.

Q3 2025. Deepening automation and integrations

Q3 was defined by depth over breadth. Rather than expanding into new surface areas, Kyber focused on strengthening the systems, workflows, and automations that claims teams rely on every day.

A major milestone this quarter was the launch of the Guidewire Accelerator for Claims Correspondence, now available in the Guidewire Marketplace. Kyber had already been live with Guidewire customers, but the Accelerator formalized that integration for the broader Guidewire ecosystem, providing additional validation and visibility for enterprise carriers.

Q3 also marked a significant step forward for Flows. What began as an automation framework moved into production with multiple carriers. Flows enable event-driven correspondence tied directly to claim activity, with defined logic, approvals, and audit history.

Several carriers expanded Flows into high-volume, compliance-sensitive use cases such as claim acknowledgments, right to repair notices, and status letters. In one case, a national carrier fully operationalized AI-generated status letters through Flows, archiving static templates entirely and managing the workflow end to end through Kyber.

Governance and transparency were further strengthened with new product capabilities:

• Version Comparison, enabling side-by-side review of document changes down to the word level, supporting audit and quality control
• Policy Library, giving teams a centralized way to store and reference commonly used policy language and forms when reasoning over correspondence

Q3 also deepened integrations beyond Guidewire:

• Snapsheet, with improved structured data capture for auto claims
• Lob, with an official partnership announcement for print mail with tracking

Alongside these larger milestones, the team shipped a steady stream of quality-of-life improvements, including template feedback notifications, a reject letter button, and editor enhancements.

By the end of Q3, Kyber was operating as a tightly integrated correspondence layer, connecting claim data, automation logic, AI reasoning, review workflows, and delivery tracking into a single governed system.

Q4 2025. Composability and delivery orchestration

Q4 focused on composability.

As Kyber scaled across more teams, jurisdictions, and correspondence types, customers needed flexibility without introducing compliance risk. Rather than prescribing fixed workflows, Kyber shipped building blocks that allow organizations to configure how correspondence works while keeping governance centralized.

Kyber introduced AI Blocks, enabling teams to embed AI directly into existing templates. Static content remains predictable. Dynamic reasoning is applied where appropriate. Outputs remain reviewable and auditable.

Kyber also rolled out Send Workflow v2.0, allowing organizations to configure multiple delivery workflows and encode routing, approval, timing, and fulfillment rules at the template level.

To support email-based correspondence, Kyber launched a partnership with Twilio SendGrid, extending delivery orchestration beyond print while maintaining the same tracking and compliance controls.

By the end of Q4, drafting, automation, review, and delivery functioned as composable components, configured to match how each organization works, with compliance managed by the system.

Go-to-market and team growth

As Kyber’s platform became more deeply embedded into claims operations, scaling responsibly required more than product velocity. It required organizational capacity.

At the start of 2025, Kyber’s team was primarily technical and founder-led. As usage expanded across more adjusters, correspondence types, and integrations, it became clear that supporting enterprise customers required dedicated go-to-market and customer-facing roles.

Kyber made its first non-technical hire with Anna Conger joining as Founding Growth, followed by John Dawson as Customer Success Manager, and Michael Ifabanwo and Alan Corrales as Enterprise Account Executives. 

This expansion changed how Kyber worked with customers. Implementations became more structured. Go-lives followed clearer playbooks. Customer success shifted from reactive support to proactive partnership, helping teams expand usage confidently across workflows and jurisdictions.

Customers and partnerships

Throughout 2025, Kyber continued to deepen relationships with customers already operating the platform in production, including Branch, Kingstone, and Aspire General. Across these organizations, Kyber supported expanding correspondence volume, broader adjuster adoption, and more complex workflows without introducing additional operational burden.

These customers did not adopt Kyber for experimentation. They scaled usage because the platform proved reliable under real-world conditions, including regulatory scrutiny, delivery requirements, and audit expectations.

Closing the year

Over the course of 2025, Kyber sent 100x more documents, shipped new features to better support adjusters and automation use cases, and expanded coverage across an additional $5B in gross written premium. Partnerships and delivery integrations deepened, and the team scaled to support enterprise deployments at higher volume and complexity.

As Kyber enters 2026, the focus remains the same. Continue scaling what works, deepen integrations, and help claims teams operate with speed, confidence, and control.

Keep Up to Date with Kyber

Get the latest on Kyber's newest features, industry insights, and how leading claims teams are edging out the competition by subscribing to our newsletter!

‍