Since our founding, Kyber’s focus has remained constant: to transform claims correspondence from a burden into a competitive advantage. This quarter, that focus sharpened further. Our team leaned into the twin priorities of automation and integration, enhancing how our platform connects, scales, and adapts within the core systems carriers already rely on.

Across Q3, we delivered a series of product updates that make claims workflows faster, smarter, and more transparent. From launching our Guidewire Accelerator to expanding Flows and introducing capabilities like Version Comparison and Policy Library, each release reflects our commitment to reducing friction and increasing control for the teams we serve.

Below, we share highlights from Q3 2025, along with a look ahead to what’s next for Kyber in Q4.

Strengthening Integrations and Streamlining Automation

“This quarter, we leaned hard into two things that move the needle: automation you can trust and integrations that meet adjusters where they already work.” — Arvind Sontha, Founder and CEO, Kyber

Q3 was defined by depth over breadth, focusing on the core systems, workflows, and automations that drive daily operations for claims teams.

Guidewire Accelerator Now Live

This quarter, Kyber released its official Guidewire Accelerator, now available in the Guidewire Marketplace. The Accelerator represents the next step in our long-standing partnership with Guidewire, expanding visibility and access to Kyber’s capabilities within the ClaimCenter ecosystem.

Kyber was already a Guidewire Growth Partner, and several carriers have been live with our Guidewire integration for some time. The Accelerator does not change the implementation experience for our customers, which has always been fully managed and without IT lift. Instead, it formalizes our integration for the broader Guidewire community, giving carriers an additional layer of validation and confidence that Kyber is built to enterprise standards.

For carriers, this milestone reinforces what existing customers already know: Kyber fits seamlessly within the systems and workflows they use every day. It also strengthens our joint commitment with Guidewire to simplify, modernize, and elevate how claims correspondence gets done.

“This Accelerator isn’t about changing how we integrate with carriers,” said Arvind Sontha, Founder and CEO of Kyber. “It’s about making that integration even more accessible and visible. Guidewire’s validation confirms what our customers already experience: Kyber is enterprise-ready, secure, and purpose-built for how carriers work today.”

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Expanding Flows: From Framework to Production

Our automation engine, Flows, moved from framework into production with multiple carriers, marking a major milestone in Kyber’s journey to automate correspondence at scale. Flows allow carriers to define event-driven automation that connects claim activity to Kyber-generated correspondence, ensuring communications are created, reviewed, and delivered on time without adjuster-intensive manual steps or heavy IT investments. Each Flow gives teams the structure and transparency they need to automate safely across lines of business, with full control over logic, approvals, and audit history.

One national carrier (remaining anonymous for now) took this even further by using Flows to fully operationalize AI-generated status letters. They archived every static template and now manage status updates entirely within Flows. Each letter is automatically generated with policy reasoning, delivered through an active Flow, and tracked to ensure no regulatory deadlines are missed.

Other carriers have deployed Flows for claim acknowledgments, Texas Right to Repair, and other high-volume communications that benefit from consistency and speed. Across these use cases, Flows have proven that automation can be both scalable and compliant, giving carriers confidence that every message sent through Kyber is accurate, timely, and fully auditable.

“Flows give carriers a reliable way to remove manual error-prone steps from correspondence workflows,” said Arvind Sontha, Founder and CEO of Kyber. “They connect the intelligence of AI, the structure and control of automation, and the governance of enterprise systems to get consistent, reliable outputs at scale.”

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Making Information More Accessible and Transparent

Introducing Version Comparison

Q3 also saw the release of Version Comparison, a feature that introduces side-by-side versioning for every document created within Kyber. Teams can now visualize exactly what changed between drafts, down to the individual word or phrase, and identify who made the edit.

For compliance and quality control teams, this is a game changer. Auditing correspondence, identifying discrepancies, and ensuring consistency across departments can now happen instantly. Combined with our existing version history, this feature offers deep transparency, giving every stakeholder confidence in the integrity of their communications.

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Launching Policy Library

One of our most requested capabilities, the Policy Library, became available this quarter. The library allows carriers to host commonly used policy language and forms within an organized folder structure inside Kyber, making it easy for adjusters to locate and select the right documentation for Kyber’s policy extraction AI to reason over.

Ideally, the policy in force at the point of loss is available in the claim file in its entirety, but that is not always the case for every carrier. In addition to our existing options for automatically selecting the policy from the claim file, combining multiple claim files, or manually uploading a document, the Policy Library gives administrators the ability to store common forms and endorsements directly in Kyber for fast access.

This update is another “quality of life” improvement for adjusters and a reflection of how we design Kyber to meet carriers where they are in their modernization journey. Whether their systems are highly automated or still partially manual, the Policy Library ensures Kyber adapts to each carrier’s technology configuration and workflow.

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Integrations That Close Loops

In addition to the Guidewire Accelerator launch, our integrations with other core systems deepened in important ways this quarter.

• Snapsheet Integration: Added a new vehicle dropdown parameter to capture structured data more efficiently, improving how teams manage auto-related claims.
• Lob (Print and Mail): Enhanced bidirectional syncing ensures that print-mail documents automatically flow back into the claim system once sent, keeping records complete and up to date.
  

These integrations are more than convenience features; they represent Kyber’s broader vision of closing communication loops across every step of the claims lifecycle. When every generated document, print file, and mailed letter is synced back into the system of record, adjusters spend less time tracking and more time resolving claims.

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Continuous Product Improvements

Alongside these major milestones, the Kyber product team shipped a series of incremental updates that make everyday workflows simpler and faster.

• Template Feedback Notifications: Adjusters can now leave feedback directly on templates, with automatic admin alerts to prompt faster updates.
• Reject Letter Button: Introduced to make denials and partial denials more explicit and traceable.
• Editor Enhancements: Added find-and-replace functionality and other editing improvements for smoother document handling.

These changes  collectively they reinforce Kyber’s philosophy of continuous improvement. Each release brings claims teams closer to a seamless, intuitive correspondence experience that adapts to their needs.

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Expanding Customer Growth and Industry Engagement

Q3 was also a strong quarter for customer growth and community engagement. Kyber customers collectively added over $1 billion in gross written premium managed through the platform, reflecting continued confidence in our ability to scale alongside enterprise carriers.

We also continued to invest in connecting leaders across the claims ecosystem:

• Boston Claims Circle: In July, we hosted our second executive dinner, bringing together claims leaders to discuss topics across people, process, and technology.
• TheClaimsCircle.com: Officially launched as the digital home for this ongoing series, providing a dedicated space for insights, recaps, and upcoming events.
• Cost Savings Calculator: Debuted on our website, allowing carriers to quantify the impact of automation on claim cycle times and correspondence volume.

These initiatives reaffirm our belief that transformation happens through conversation, both within our product and across the broader community driving claims innovation forward.

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Looking Ahead to Q4

As we move into Q4, our focus is on scaling automation depth, expanding integrations, and building on the strong foundation set this year. Our first AI-driven flow is scheduled to become available for all carriers, combining automation and reasoning to manage an entire piece of the communication sequence end to end. Alongside that, an enhanced Send Orchestration workflow will unify routing, approvals, timing, and compliance tracking, creating an even smoother operational experience.

Two new claim system integrations are also set to go live, embedding Kyber deeper into the platforms adjusters use daily. On the industry front, our team will be active across multiple conferences and events, meeting with carriers, TPAs, and partners to share insights and best practices. Expect additional Claims Circle gatherings in new cities and more opportunities to connect with the community shaping the future of claims.

“Every quarter, our product becomes more deeply embedded into the core of how claims teams work,” said Arvind Sontha, Founder and CEO of Kyber. “From AI to automation to integration, everything we’re building is about helping carriers scale precision and speed together. That’s how we redefine what’s possible in claims correspondence.”

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Staying Connected

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