New York, NY, 12/10/2025. Kyber, an AI platform built for claims teams, today announced a partnership with Twilio SendGrid to help insurers standardize and centralize outbound email for claims correspondence. The collaboration connects Kyber’s claims communication platform with SendGrid’s cloud-based email infrastructure so carriers can send notices from a single, authenticated address, attach finalized PDFs, and automatically log the communication back to the claim file.

Policyholder communication has increasingly shifted to digital channels, but many claims organizations still rely on adjusters sending emails from personal inboxes. Attachments are downloaded locally, email language varies by individual, and notes about what was sent are captured inconsistently or not at all. The Kyber and SendGrid partnership addresses this gap by giving insurers a structured, auditable email workflow that fits directly into existing claims processes.

“Adjusters should not have to juggle PDFs, Outlook windows, and manual notes just to send a coverage letter,” said Arvind Sontha, CEO of Kyber. “By working with Twilio SendGrid, we are giving carriers a centralized email rail for claims communication so every notice is sent the same way, from the same address, and fully documented inside the claim.”

A Twilio SendGrid representative added,

"At Twilio SendGrid, we’re committed to helping trusted brands and regulated industries deliver critical communications that reach the inbox. Kyber’s focus on reliability and compliance closely aligns with our mission to power secure, scalable email for their customers."

Key Benefits for Claims Teams

The Kyber and Twilio SendGrid partnership delivers a unified email experience for insurers using Kyber:

• Centralized outbound address. Route all claims correspondence through a shared, authenticated address (e.g. claims@carrier.com) instead of individual adjuster inboxes.
  
  
• Pre-approved email templates. Use consistent subject lines and body copy like “Please see the attached notice regarding your claim” to reduce variation and ensure branding alignment.
  
  
• Automatic PDF attachments. Attach the finalized notice and supporting documents generated in Kyber without local downloads or manual steps.
  
  
• Multi-party sending. Include claimants, agents of record, and counsel as needed in a single send, keeping all parties aligned.
  
  
• Structured claim notes. On send, Kyber automatically writes a claim note documenting which document was emailed, from which address, to which recipients, and at what time, creating a clean audit trail for compliance and QA.
  
  

Insurers already using Kyber have reported significant reductions in drafting and correspondence time after automating notice generation and workflows. With centralized email through Twilio SendGrid, carriers can extend those gains to the last mile of digital delivery while keeping governance and documentation tight.

“This partnership is about making email feel as governed as any other part of the claims file,” added Sontha. “When a regulator, auditor, or internal reviewer asks what was sent and when, our customers can answer that question in seconds.”

About Kyber

Kyber is a Y Combinator backed AI startup delivering one of the fastest ways for claims teams to generate, review, and send claim forms and letters. Instead of spending hours drafting notices, adjusters get fully formatted, policy-ready drafts in minutes. By automating manual work, Kyber reduces drafting time, ensures every notice meets compliance standards, and keeps communications consistent across the organization. With dynamic templates, configurable review rules, and deep claims system integrations, Kyber helps insurers resolve claims faster without adding headcount. Learn more at askkyber.com.

About Twilio 

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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