In insurance, print mail is not going anywhere. For many regulated communications such as Reservation of Rights and settlement letters, state requirements mandate physical delivery with proof of mailing. It is one of the most established parts of the claims process, yet for many teams, it is still handled outside the systems where drafting, review, and approval happen.

Kyber integrates with any direct mail vendor, from an insurer’s own mailroom to large-scale providers, so carriers can keep existing operations in place. In this article, we are spotlighting our integration with Lob, which goes beyond a basic “trigger and send” connection to provide event-level delivery tracking, advanced certified mail options, and full compliance logging back into the claim file.

This capability builds on Kyber’s first two pillars, instantly drafting complex claims letters and forms and real-time collaboration, review, and approval. Together they complete the third: omnichannel send and delivery with tracking.

Feature Overview

Kyber’s integration with Lob brings robust direct mail capabilities into the claims workflow. Adjusters can send certified or standard mail, include return envelopes, and track delivery events across the US, with support for Canada and Mexico.

As Arvind Sontha, CEO of Kyber, explains:

“Lob is a fantastic transactional mail provider, and we have one of the most intensive integrations with their platform. Customers can send certified mail, certified with read receipts, include return envelopes, and more.”

Harry Zhang, Co-Founder of Lob, adds:

“Direct mail has been around forever, but it was built on batch processes and lacks visibility. Lob is the world’s first direct mail orchestration engine that is built for modern companies. Every mail piece sent with Lob is optimized for speed, cost, reliability, and scale. We handle everything from mail entry logistics, presort, fulfillment, and mail tracking. Businesses can count on Lob’s technology and network to meet the needs of their most critical customer communications while gaining visibility unmatched by other providers.”

The real differentiator is how deep the integration runs. Kyber ingests Lob’s delivery events directly, so adjusters know when a document has been delivered, when it is in transit, or when it has been returned. Those events trigger immediate alerts and are written into the claim file alongside a compliance note and the completed PDF with USPS barcodes.

How It Works

• Send Print Mail from Kyber: Adjusters select the correspondence, choose print mail, and Kyber handles fulfillment through Lob or another integrated vendor. No extra logins or exports.
• Certified and Standard Options: With Lob, choose certified mail with read receipt, include return envelopes, or send standard print mail, all in one place.
• Real-Time Delivery Tracking: Lob sends delivery updates to Kyber. If a document is delivered, the adjuster sees it. If delivery fails (e.g., return to sender), Kyber alerts them immediately.
• Resend and Update: On failed delivery, the adjuster can update the address and resend directly from Kyber.
• Automatic Compliance Documentation: Every action, what was sent, to whom, at what address, by whom, and via which method, is logged in the claim file, along with the completed PDF containing print mail barcodes and delivery information.
  

As Arvind adds:

“The critical piece is delivery tracking. If delivery fails, the adjuster knows right away, can act immediately, and the final mailing record is synced into the claim system.”

Real-World Impact

• Time Savings: No more chasing vendor portals or re-entering data. Failed deliveries are flagged instantly and can be resent in one click.
• Error Reduction: Automated tracking and documentation reduce the risk of missed or misfiled correspondence.
• Improved Compliance: Every print mail action is logged in detail, supporting regulatory and internal requirements.
• Full Visibility: Delivery outcomes are always up to date without manual intervention.
  

Why It Matters

For claims teams, correspondence is more than communication. It is part of the legal and compliance record. Missing a delivery confirmation or failing to document a returned letter can create regulatory exposure and delay resolution.

By bringing print mail tracking into the same platform used for drafting and review, Kyber gives teams a single, auditable workflow across all channels. This is omnichannel orchestration in action, from generating the letter to sending it, tracking delivery, and storing the proof.

Delivery Tracking + Lob is available in Kyber now. Explore it in your dashboard or book a demo to see how your team can modernize print mail without losing compliance control.