Claims organizations often need to scale quickly, especially in catastrophe-prone regions where new adjusters and external partners may step into active workflows with little notice. Carriers already invest significant time in onboarding and preparing their teams, and Kyber’s certification program is designed to complement that work by giving external partners a shared foundation before they begin supporting live workflows.

For partners like Otter Claims, certification creates a portable training standard that helps teams enter Kyber-enabled environments with more confidence, stronger platform fluency, and the ability to use AI tools effectively from day one.

Otter Claims Leads the Way

As the first TPA to complete Kyber certification training, Otter Claim Solutions is setting an early example for what adjuster readiness can look like across the broader claims ecosystem.

“Completing Kyber’s certification program reflects the level of readiness we aim to bring to every client engagement,” said Elizabeth Popkins, SVP Sales & Operations at Otter Claim Solutions. “It gives carriers confidence that our team can step into new workflows quickly and deliver consistent, high-quality, and compliant communication from day one.”

The milestone reflects Otter’s commitment to investing in its people and preparing adjusters to operate effectively in modern, technology-enabled claims environments.

Kyber’s New Certification Program

Kyber created its certification program to help every user develop practical fluency across the platform’s correspondence workflows, review processes, and AI-supported drafting capabilities.

When claims teams expand capacity, readiness matters. Adjusters need to understand established workflows, communicate clearly, and produce correspondence that aligns with carrier expectations. Certification gives TPAs and independent adjusters an additional layer of preparation before they begin working in Kyber-enabled environments.

“Kyber’s training program is about helping the entire claims ecosystem move faster while maintaining quality,” said Arvind Sontha, Founder and CEO of Kyber. “That means understanding both the workflow and how to use AI within it. When adjusters have that foundation, they can support carriers more effectively from the start.”

What Kyber Certification Covers

Kyber’s certification program helps users build practical fluency across the full correspondence workflow, including:

• AI Letter creation and editing 
• Managing review cycles & workflow management
• Sending communications via omnichannel delivery
• Using in-editor AI and AI drafting features effectively

The program also includes AI fluency training, helping users understand how to use Kyber’s AI capabilities to create compliant, personalized, carrier-aligned output.

Read more about Kyber’s training platform here. 

A Win for the Broader Claims Ecosystem

This milestone reflects positively on the carriers Kyber and Otter serve. Carrier onboarding remains foundational, and certification strengthens that work by giving external teams a shared baseline before they support live workflows.

That translates into faster ramp times, smoother collaboration, and greater confidence in the consistency and quality of communications produced across internal and external teams.

Kyber built this program to support how claims organizations operate today. Otter’s participation shows how training can extend beyond a single organization and help raise the standard across the broader ecosystem.

As more TPAs and adjusters complete the program, the goal is simple: teams that are ready to step in, align quickly, and deliver high-quality work from the start.

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