Openly was growing faster than its communications infrastructure could support. Every new state, product, or regulatory change created another dependency on IT or vendor services. With Kyber, Openly eliminated that bottleneck by enabling claims teams to have direct control over those changes.

Business users now complete claims correspondence template updates in minutes, without waiting on engineering or professional services.

The Stakeholder

Openly is a technology-first homeowners insurance carrier built for growth.

Since launching in 2017, the company has expanded rapidly across new states, grown its team, and introduced new products. That pace requires technology that scales alongside the business.

Claims communications are a core part of that foundation.

As the company grows, templates must evolve just as quickly. New regulatory requirements, state expansions, and product launches all require updates that cannot afford to sit behind vendor queues or engineering backlogs.

The Challenge

For many insurers, template management still comes with two costs.

First, they pay for the platform itself. Then, every template change requires additional professional services or engineering time just to use the platform effectively.

Business teams identify a change, open a ticket, and wait while the request moves through vendor services or internal engineering. Professional services hours are billed before the template is eventually updated - dragging what would be a very simple update into delay lasting weeks. 

For Openly, that operating model had become a constraint on growth.

Every new state expansion, regulatory update, or product launch introduced another dependency. Routine business changes turned into technical projects that consumed both time and money.

The impact extended beyond vendor fees.

Engineering resources that could have been building customer-facing capabilities were instead maintaining claims communications. Claims teams had to wait on systems that should have enabled them to move faster.

The Breakthrough

Openly moved to Kyber and put template management directly into the hands of the people who own the business requirements.

Today, claims and operations teams create, edit, test, and publish templates themselves. Template updates that once took weeks now take minutes.

“Updating a template used to take weeks because we had to rely on external support or involve engineering,” said Gina Reyes, Vice President of Claims at Openly. “Today, our claims team can make that same update in minutes. That’s huge for us because our engineering team can stay focused on building the business and our claims team can innovate independently.”

Business users can build sophisticated, AI-powered templates that adapt across states, products, and business scenarios without writing code. Claims teams can implement business, legal, and compliance requirements directly instead of translating them through multiple technical teams.

The Differentiator

Legacy communications platforms were designed around technical specialists, professional services teams, and lengthy implementation cycles.

Kyber gives business users and claims teams direct control over template management.

“Business teams shouldn’t need to submit a ticket every time they need to update a template,” said Arvind Sontha, Founder and CEO of Kyber. “Modern software should remove friction. Openly can now adapt its communications just as quickly as the business is evolving.”

Business ownership of claims communications allows insurers to respond more quickly to regulatory changes, enter new markets faster, and support continued growth.

The Payoff

With Kyber, Openly transformed template management into a business capability. Template updates went from taking weeks to minutes. 

Business users and claims teams can make updates as new requirements emerge, without competing for engineering time or relying on professional services.

The result is faster execution, lower operational overhead, and technology that scales alongside the business.

Openly demonstrates what becomes possible when communications platforms are designed for modern insurers, enabling faster execution without adding operational complexity as the business grows.

Learn more about Kyber’s AI-native claims communications platform at askkyber.com.

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About Kyber

Kyber is a Y Combinator backed AI startup delivering the fastest way for claims teams to generate, review, and send claim forms and letters. Instead of spending hours drafting notices, adjusters get fully formatted, high quality drafts in seconds. By eliminating manual work, Kyber reduces time adjusters spend drafting by 65% and total letter cycle time by 5x, ensures every notice meets compliance standards, and keeps communications consistent. With dynamic templates and configurable review rules, Kyber ensures that every claim notice is consistent, compliant, and ready for adjusters to finalize. Headquartered in New York, New York, Kyber is transforming claims processes across the insurance industry. Learn more at askkyber.com and connect with us on LinkedIn.

About Openly

Openly is a remote-first premium homeowners insurance provider. Its centralized platform offers comprehensive coverage, market-leading technology, and exceptional service. Founded by industry veterans in 2017, Openly is dedicated to delivering modern and transparent homeowners insurance and empowering independent agents across America. In 2024, Openly was named a Forbes America's Best Startup Employer and earned recognition across two Comparably awards; Best Company Outlook for small/medium-sized businesses and Best HR Team. For more information, visit Openly.com or linkedin.com/openlyllc.