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Adjusters already use Kyber to assign reviewers, collaborate in real time, and track every change. The workflow is structured and auditable. But there is still one common friction point.
What happens when the assigned reviewer is unavailable?
They might be out of office, overloaded, or it may simply be unclear who should pick up the review next.
Until now, every review was tied to a specific person. That creates delays and unnecessary handoffs. Review Queues fix that.
Feature Overview: What We Built and Why
Review Queues let you assign a review to a team instead of a single individual.
Anyone in the queue can step in and complete the review, which removes the dependency on one owner and keeps approvals moving.
Individual assignments still work as expected. Review Queues add flexibility when ownership should be shared across teams like legal or compliance. They also make it easier to support more complex workflows without adding coordination overhead.
As Arvind Sontha, Founder and CEO of Kyber, explains:
“AI can draft the document, but the real impact comes from the process around it. Review Queues remove friction from human-in-the-loop workflows so teams can resolve claims faster and more accurately.”
How It Works: Step-by-Step
- Create Review Queues that reflect your teams (e.g. APD Claims Managers, Legal, Compliance).
- Assign a letter to one or more queues.
- Queue members see all assigned letters in their review workflow.
- The first available reviewer takes action. Approvals follow template rules.
- Every action is logged, including who reviewed and from which queue.
Real-World Impact
Reviews no longer depend on a single person being available, which keeps work moving without delays. Instead of approvals getting stuck, workload distributes naturally across the team. Clear visibility into who can act and who already has reduces confusion and prevents duplicate reviews. At the same time, audit trails remain intact, so teams maintain compliance without adding extra oversight.
Why It Matters: Strategic Implications for Claims Teams
Claims teams are under pressure to move faster while maintaining compliance, and rigid review assignments only slow things down. As workflows become more complex, these bottlenecks become harder to manage. Review Queues reflect how teams actually operate, with shared ownership, flexible coverage, and clear accountability. Instead of managing reviewer availability, teams can focus on moving claims forward.
Ready to streamline your review workflows?
Review Queues are now available in Kyber. Explore the feature in the letter editor or book a demo to see it in action.
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