AI has accelerated claims correspondence drafting. Kyber reduces the time adjusters spend drafting by 65%, helping teams generate complete, consistently formatted letters faster.
As document volume increases, supervisors, managers, legal teams, and compliance reviewers still need to review the work. They can end up spending valuable time repeatedly correcting formatting, identifying missing information, and flagging language that does not follow organizational standards.
Many of these checks are predictable and repeatable. Review Agents were built to handle that first pass.
What Review Agents Are
Review Agents are configurable AI coworkers inside Kyber that review drafted correspondence before it reaches a human reviewer.
They evaluate a letter against rules defined by the organization and surface potential issues directly inside the document editor. Depending on the rule, the agent can leave a comment, recommend a tracked change, or propose a deletion or replacement. Review Agents support human judgment by preparing a cleaner, more consistent document for review. This allows reviewers to spend more time on decisions that require claims expertise.
The Review Bottleneck
Human review remains essential for complex claims correspondence. Denials, partial denials, reservations of rights, and other high-impact communications often require experienced reviewers to evaluate the reasoning, policy interpretation, and overall handling of the claim.
That expertise is most valuable when applied to substantive decisions rather than repetitive corrections.
Across hundreds or thousands of documents, even minor edits create a significant review burden. They also increase the likelihood that an unresolved placeholder, recipient mismatch, formatting issue, or state-specific requirement will be missed.
How Review Agents Work
Admins configure Review Agents at the organization level by creating rules for Kyber to apply.
Each rule includes a name, a severity level, and instructions describing what the agent should identify and how it should respond. Rules can be enabled or disabled as an organization tests and refines its review process.
When an adjuster completes a draft, they can request an agent review before sending the document to a person for approval.
The Review Agent evaluates the document and adds findings inside Kyber’s existing collaboration experience. Suggested edits appear through tracked changes, while issues requiring human consideration can appear as comments. Users can review, accept, reject, or resolve each finding while maintaining visibility into the document’s history.
Rules Built Around Each Organization
Every carrier has its own correspondence standards, preferred language, escalation processes, regional requirements, and risk tolerances. Review Agents allow each organization to define those expectations directly in Kyber.
Examples of rules an organization might configure include:
- Identifying language that could imply an unintended admission of liability or coverage
- Flagging unresolved merge fields, blank values, or template artifacts
- Removing empty CC or attachments sections
- Checking capitalization and formatting of names and addresses
- Flagging wording that may be overly empathetic or imply an unsupported conclusion
- Surfacing jurisdiction-specific requirements, such as reminding an adjuster to attach an appeal form when New Jersey disclaimer language is present
These are only examples. The range of issues Review Agents can evaluate is much broader and is driven by the patterns human reviewers see in practice.
When reviewers repeatedly correct the same phrase, flag the same risk, or apply the same organizational standard, that behavior can inform a new rule for the agent. Admins control what the agent reviews, how findings are presented, and which issues should result in comments, suggestions, or warnings.
The adjuster remains responsible for the final correspondence and any coverage decision. The agent provides a consistent reminder when a configured requirement may apply.
Turning Repeated Edits Into Repeatable Rules
Many useful Review Agent rules will come directly from edits reviewers are already making.
When managers repeatedly correct the same issue or remind adjusters about the same requirement, that pattern can be converted into an organization-level rule. The agent can then apply the standard consistently across future documents rather than relying on each reviewer to identify the same issue independently.
Over time, human review informs the rules applied by the agent. Recurring edits become reusable organizational guidance, helping reviewers receive higher-quality documents and spend more time on substantive concerns.
The organization’s review knowledge becomes part of the workflow rather than remaining distributed across individual reviewers.
Visibility Into Review Activity
Admins can monitor how Review Agents are being used through the activity view.
Kyber provides visibility into agent runs, findings, warnings, accepted changes, and unresolved items. This helps teams understand which rules trigger most frequently and where users may need additional guidance, template improvements, or process changes.
A high volume of findings around the same issue may indicate a missing data field, an unclear template, or an organizational standard that has not been communicated consistently.
Review activity can provide operational insight alongside document-level quality control.
A Better Starting Point for Human Review
Kyber has already made the first draft faster. Review Agents extend those gains into the review process by identifying predictable issues before a document reaches a supervisor, manager, or compliance reviewer.
Teams can reduce repetitive review work, apply organizational standards more consistently, support higher correspondence volume, and preserve human oversight for judgment-intensive decisions. Human reviewers remain part of the process and receive a stronger document at the beginning of their review.
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